Johnstown Customer Feedback
  • Read our Reviews
  • Shipping ROI

Customer Feedback and Reviews

Customer Reviews

Click here to see what customers say of our service!  They have given us 5 stars on website!

More messages following:

First Class service:

Hello again Chris.

 Just to let you know my plants arrived today.As always a first class service from Johnstown.Beautiful plants superbly packaged and an amazing delivery charge.

You should be proud of such a reliable company in every way eg.communication,quality of plants and fast despatch and delivery - couldn't be better. Shame I live in the North,otherwise I would be visiting your garden centre every week.


Kindest regards,


Customer Experience:

Hi, Thanks for the fantastic service - not only did you have the best online price and reasonable delivery, I got a very quick response to my query and the plant was delivered in perfect condition, much earlier than expected. Not many web stores offer this level of great customer experience, I'll be using yours much more in future. 

Thanks again & Happy Christmas, 



16 December 2014

Hi there,

Just wanted to say thanks for my order which arrived today. This was my first time using your online ordering. Service has been fantastic and so helpful and I will be recommending you to everyone!

 Happy Christmas.



29 November 2014

Hi Christopher,I received the plants today and I am very happy with what I got : Two healthy looking plants of undoubtedly great quality. I would also thank you for the little holly bush enclosed in the parcel too.Wishing you all a Merry Christmas,Thanks,Salvatore

26 November 2014

Hi, just to let you know that order arrived today. Everything is 100%, no damage at all to plants. Keep up the good work on preparation and packing of plants. Thanks. Michael

I was able to get up to naas about two weeks ago and the three staff members I dealt with were super helpful and nothing was a problem for them. I got the two trees exchanged and got bigger and stronger ones. I deal with customer service, and your team are a credit to you and from now on, your garden center will be my first choice. Thank you so very much for exchanging the trees. Wishing you and your team all the best for the future.

Four orders

Dear Sirs, Just a quick line to say thank you for your excellent service. I have ordered online 4 times and the the goods, service and delivery have been exceptional, and any queries that I may have have been answered immediately. Your plants are always expertly packaged with obvious care and attention and always arrive in excellent condition.Once again thanks for an oustanding service.Kind regards,Colleen

First Tme:Hi, I received my order today and I would just like to tell you that I am just delighted with the plants and the service. This was my first time placing an order and I apologise but I had my reservations about what I would receive in the delivery.

Superb care was taken packaging up the order and my plants arrived in perfect condition. I am extremely happy with your garden centre and the online service you provide. I normally go into a garden centre and gather up lots of plants to purchase only to have a mild panic attack when I look down at everything I've chosen and leave them all back :-) this way I can relax at home and do my research and then buy!

 I will definitely be recommending your service and look forward to more online garden shopping


Many thanks,


Online Orders - "I received my online order today and just wanted to commend you on the fantastic service.  The plants were extremely well packaged and were all very healthy.  I will certainly order from you again", Niamh

New Garden Cafe - "I visited your new café for the first time on Friday last.  What a surprise.  It's absolutely first class in every way.  Congratulations to all involved.  Great ambience, lovely staff, great menu.  Will be back", Helen

Online Orders - "Dear Jim, My order was received this morning. The plants well were well packed and received in excellent condition. Thanks for dealing with my order so quickly and I wish the Centre continued success. Yours faithfully", Michael 


Online Order: "Hi Jim, I received my bleeding heart plant today and I must say im very happy with the lovely healthy plant you sent me and I was also very impressed with how it was so carefully packaged. I can't wait to plant it in my garden. Thanks a million". Sarah

Online Order "Dear Mr Clarke, Thank you for your prompt delivery of my plant order. I am delighted with the quality and the excellent packaging of the delivery. I have purchased plants from your garden center before and I am always pleased with everything I have received. I look forward to purchase's in the future and I do recommend your garden center to all my family and friends. Thank you again.Yours Sincerely", Noel 

Online Orders - Hi, I wanted to send an email to say thanks for a wonderful service. We ordered from you late on Sunday night and it arrived in super condition on Wednesday morning. It is so refreshing to have things work exactly as they say. Ordering online can be such a hit and miss affair, lovely deal with people who know how to run a business. Well done and thank you. Shauna 

Online Orders - Dear sir, It was with great surprise and excitement that I received my plant today, that I ordered yesterday. THANK YOU SO MUCH for the helpful and courteous gentleman who I spoke to yesterday when I rang and who took my order. The packaging was strudy and the plant well protected and the plant arrived in perfect condition. I have to say your business is the epitome of business perfection. I certainly will be purchasing from you in the future and I will wholeheartedly recommend you to family and friends.Yours most sincerely, Jacqueline

Online Order - Dear Jim, Many thanks.  Great service as always, you never let us down. We are really happy with our order. Regards. Pauline 

Online Order - Thanks Jim. Super service as usual. Merry Christmas to you all from Melbourne Australia. Kind regards, Sandra 

Online Order - Hi Jim, just received my order and I am absolutely delighted with my plants. Quality is superb, the packaging fantastic and the delivery so quick, it  was a pleasure doing business with ye. Carol 

Online Order - Hi Jim, My order arrived today in super fast time. Everything is perfect and the recipient is thrilled with her gifts. My compliments on your friendly and professional service and attention to detail. It has been a pleasure working with you and I'll save your website for future orders. Please feel free to add my comments to your feedback page if you so wish. I don't see a way to add them directly.

Thank you again and Merry Christmas to you and your staff.

Kind Regards,


Online Order - Plants received today in excellent  condition.  Lovely specimens, healthy and fresh.  Very quick service from order to receipt.  I am delighted with the service and will be sure to order online from Johnstown again. Best Regards, Cathie

Online Order - My order was delivered this morning and I was very pleased with the plant you sent. I'd like to thank you for the excellent service from the moment I ordered my plant online through to delivery. Best Wishes, Lorna

Online Order - My order has just arrived - it was like Christmas going through all the packages! As always, I'm delighted with the plants that you sell - they all look lovely and healthy.  Thank You, Samantha

Online Order - As ever excellent service!!   Delivery speed is amazing and the plants so well packed and well rooted. Best Wishes, Elizabeth

Online Order - Primroses just arrived, fresh and well packed, with Irish mist still on them! Lovey plants, and I am chuffed to bits. Will be back for more in due course. Many Thanks, Sue

UK Online Order - I just wanted to let you know that the two asparagus ferns I ordered on Monday have arrived today in Oxford in perfect condition ...thank you so much. During the last twleve months or so I have tried but failed to find these ferns to buy in England it is a great pleasure to have finally found them at your nursery. Thank you again for your prompt and excellent service. Best Wishes, Jane

Online Order - I would like to both thank and congratulate you on a fast, efficient and prompt service which would have normally been at a difficult time of year. The plants have been rec'd in a good and healthy condition, Thank You, Best Wishes, Susan

Online Order - My delivery arrived safe and sound early this morning, 3 great quality trees and all round great service, they are really nice specimens, thank you. Good to see an Irish business getting it so right. Keep it up. Regards, Derek

Sign Up