Returns Policy
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Returns Policy

Cancellations and returns: Total customer satisfaction is our goal.

  • If you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 14 days of purchase.
  • If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 14 days of purchase. Please contact us by email regarding this and quote your order number
  • If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase.
  • Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.
  • We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.
  • All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.
  • Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
  • Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer
Please refer to our Customer FAQs for further information

Returns Policy

  Total customer satisfaction is our goal

Cancellations and Returns

  • If you are not satisfied with your purchase for any reason, or you change your mind, you may return it, in its original packaging, for a credit note within 14 days of purchase.
  • If you are not satisfied with a substitute supplied for any reason, you may return it, in its original packaging, for a full credit refund within 14 days of purchase. Please contact us by email regarding this and quote your order number
  • If your purchase is faulty, you may return it or a full refund, including delivery charges, or a replacement item within 12 months of purchase.
  • Please include a note stating the reason for the product return, along with your name, address, daytime contact number and receipt.
  • We strongly recommend that customers check their orders upon receipt prior to disposing of any packaging. All original product packaging must be returned.
  • All items returned as 'faulty' will be inspected by us, and any items deemed to be subject to fair wear and tear will not be accepted as 'faulty'.
  • Shipping costs are non-refundable. We will only refund deliver/postage costs if the return is determined as 'faulty' or as a result of our error.
  • Return shipping costs on any non-damaged or non-flawed returns will be the responsibility of the customer
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